Privacy Policy

Dialog Axiata PLC (hereinafter referred to as “Dialog” “us” “we” or “our”) is committed to respecting your privacy and to complying with any applicable data protection and privacy laws. If you do submit personal information by signing up to login to the Dialog website services for example to order products, services etc., you can be assured that we will use your personal information only to support your continuing relationship with Dialog. We are providing this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit Dialog web and WAP sites and when you generally use our products and services. We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information. You should read this notice in conjunction with the terms & conditions of use for Dialog Web and WAP sites and any separate terms & conditions issued with your airtime or other product/service Contract.

Personal Information Collection

We endeavour to collect and use your personal information only with your knowledge and consent and typically when you order and subsequently use products and services, make customer enquiries, register for information or other services, request product information, submit a job application or when you respond to communications from us (such as questionnaires or surveys). The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit / debit card information; lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.

Non-personally identifying Information

We may also collect non-personally identifying information about your visit to our web, WAP and other similar sites based on your browsing (click-stream) activities. This information may include the pages you browse and products and services viewed or ordered for example. This helps us to manage and develop our sites better, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs.

How will we use your information?

We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required (you may lose your password or security information for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access. We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments, products, services and special offers by post, telephone and automated means such as mobile text message (SMS), Email, Fax, Pager, WAP and the world wide web. We may also tell you about the products and services of carefully selected third parties and allow you to receive advertising and marketing information from those selected third parties without passing control of your personal information to the third party. For example we may send you information with your bill, or you may simply receive an advertisement on your personal web and WAP page according to any preferences indicated by you and/or according to your interests. This helps us to make you aware of products and services that we may have specially negotiated for our own customers and which may be of individual interest to you. You acknowledge that by providing data to us, you consent to the processing of your data in accordance with this Privacy Policy Statement.

When will we disclose your information to others?

We may disclose information about you, your account and your mobile phone to (i) companies within the for the purposes and subject to the terms of this Privacy Policy Statement; and (ii) in the event that we undergo re-organisation or are sold to a third party, in which case you agree that any personal information we hold about you may be transferred to that re-organised entity or third party for the purposes and subject to the terms of this Privacy Policy Statement.

Please note that Dialog does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is necessary to deliver the products and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a phone or other product or service. It may also be necessary to pass your data to the organisation from whom you have ordered any products or services, such as a location-based service like for example ‘Tell me where my nearest music shop is’. Dialog may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with local or international applicable law.


We may use cookies to record details such as a user identity and general registration details on your PC. This helps us recognise you on subsequent visits so that you don’t have to re-enter your registration details each time you visit us and allows us to carry out those activities mentioned in the above section “non-personally identifying information”. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.

Please be informed that we use Remarketing as well as Google’s Interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics. Third-party vendors, including Google, may show our advertisements on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve advertisements based on your past visits to our website and also to report how our advertisement impressions, other uses of advertisement services, and interactions with these advertisement impressions and advertisement services are related to your visits to our site.

Access to your Information

Information Security
Dialog recognises that you are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and / or destruction. We use industry standard secure sockets layer (SSL) technology, for example, to encrypt sensitive information such as your credit card and other financial information. Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted.

Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. Comments Policy

While earnestly welcome the interaction and views of the public, a certain moderation of content will take place in order to maintain healthy decorum on all of our platforms – Facebook page/ThePapare Lite/Podi Papare/ Twitter handle and Instagram account.


1. Derogatory posts:

Personal attacks, abuse or insinuations on any individuals, institutions, groups will not be permitted. Persistent trolling will also be carefully monitored.

The key is to maintaining as a space to focus on intelligent discussion of topics and we will look at distinguishing between constructive, focused argument and smear tactics.

2. Fabrication:

Saying something that is factually incorrect, devoid of facts and baseless allegations of any form will not be accommodated. focuses strictly on accuracy and fact and invites the readers/viewers to refrain from submitting misinterpretations and false information.

3. Threats:

We will absolutely NOT tolerate threats of any kind directly or indirectly to any individuals and/or institutions or groups.

Any comments that are threatening in nature or insinuate a threat of physical harm on any official, player, school or crowd will not be permitted and such users are liable to be banned/black listed.

4. Legal:

We will remove any content that may be potentially libelous or defamatory or material posted in potential breach of intellectual Property Rights.

Largely, any content that we understand as an infringement of any third party rights including Intellectual Property Rights would be removed.

5. Language:

Comments with abusive language will be moderated and disallowed. is extending this platform for many users and it’s imperative that it should be used in a manner acceptable to all.

5. Commercial & advertising:

We will remove any post that is commercial or considered spam.

We actively discourage commercial entities passing as individuals in order to post advertising materials or links. will enforce above and bid users to interact with content providers, individuals of the industry and each other in a civilized and mutually acceptable manner.

Please report to us on our e-mail address – [email protected] with the subject “Community Reports”.